Responsible Gaming

LuckyAce Casino is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.

As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA, a non-profit organization based in the UK. eCOGRA ensures that approved online casinos are properly and transparently monitored to provide player protection.

As such, we have implemented the following company policies and tools:
Protection of minors
Preventing compulsive gambling
Self limits
Self-exclusion
ICRA certified

In line with the Government of Gibraltar's Gaming Ordinance, LuckyAce Casino does not allow anyone under the age of 18 to play its casino or poker games.

Our casino and poker room are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at LuckyAce Casino. We use sophisticated verification systems which can identify minors who log in to our software.

Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

More tips for parents:

• Do not leave children unattended near your computer when the casino or poker room software is running.
• Protect your gambling programs with password access.
• Do not allow persons under 18 to participate in any gambling activity.
• Keep your LuckyAce Casino username, password and deposit method details out of the reach of children.
• Educate your children about the legality and the potential damage of underage gambling.
• Limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with LuckyAce Casino, please notify our Operations Department at operations@cassava.net.
In addition, you are welcome to install a child protection software such as www.netnanny.com.

LuckyAce Casino recognizes that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

1. LuckyAce Casino's training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.
2. We have implemented an easy to use self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our casino or poker room.
3. We let you set your own maximum allowed deposit amount.
4. Upon your request, we will remove your name from our email list.

• Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
• Gambling is a game of chance. There are no formulas that guarantee winnings.
• Make sure that the decision to gamble is your choice.
• Never try to chase your losses.
• Check the amounts you spend on a regular basis in the Cashier.
• Make sure you know the rules of the games you play.

If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.

At LuckyAceCasino.com, we give you the tools to control the amount of money you game with. You can set your own daily, weekly or monthly deposit limits online and request to adjust them at any time from our Cashier.

At LuckyAce Casino we give you the tools to control the amount of money you use to gamble. You can set your own monthly deposit limits and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member support is available by phone, email and live chat 24 hours a day, 7 days a week.

To help you set limits that are right for you, try answering this short questionnaire:

1. Establish what constitutes an acceptable loss before starting to gamble.
2. Note how often you play.
3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

If, at any stage, you become concerned about your gambling behavior, you can request one of the following:

• A seven day cooling off period
• A one month self-exclusion period
• A six month self-exclusion period

During these periods we will block your account. Any new accounts you might attempt to open during the exclusion period will also be blocked as soon as detected. In addition, LuckyAce Casino will take all reasonable measures to make sure you do not receive any promotional material during this time.

During the self-exclusion period, the request for temporary blocked access will be enforced and irrevocable. You may call our Member Support Team to re-activate your account once the self-exclusion period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.

You can request a self-exclusion or cooling off period online from our Cashier.

Should you need help you may call our Member Support Team. Representatives are available by phone, email and live chat 24 hours a day, 7 days a week.

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

• Is gambling interfering with your work or other responsibilities?
• Are you trying to make up for prior gambling losses?
• Are you recovering from an addictive disorder?
• Do you gamble under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.

ICRA Certified  

LuckyAce Casino is registered with the Internet Content Rating Association. ICRA is a non-profit organization that brings together major internet industry players, telecommunications companies, content providers and child protection bodies. The dual aims are to protect children and free speech rights on the Internet.