FAQ
General Questions
- Why should I choose LuckyAceCasino.com?
We, at LuckyAceCasino.com do our best to provide you with the superior Online Casino Experience.
The software offers all the favorite Casino Games in a realistic design, with user-friendly, crisp and dynamic gaming experience.
Based on the proven technology, strong reputation, and worldwide success of 888, LuckyAceCasino.com features the highest level of gaming security, a wide variety of payment options, and the best 24/7 Customer Service Team.
You are welcome to play for FUN and once you are comfortable with your game move to the Real-Money tables, there you will enjoy deposit bonuses alongside with non stop promotions and casino action.
- How do I get started?
To start playing at LuckyAceCasino.com you will need our FREE casino software installed on your computer. If you don’t have it installed, please click here.
When you want to play: connect to the Internet; run the casino software from your computer and log in to our casino software with your unique Username and Password. Click on the casino game of your choice and use your available credits to place your bets and add to your winnings.
- How can you ensure the security and privacy of your games?
At LuckyAceCasino.com all your transaction details and all personal financial information are completely secure.
Intersafe Global, the company which provides financial transaction processing services for LuckyAceCasino.com, is a leading transaction provider, with millions of online processed transactions annually. Intersafe Global utilizes sophisticated RSA public/private key encryption technology to ensure the secure transfer of sensitive data over the Internet. All transaction and personal details are stored on secured servers, which are protected by the most advanced Firewall systems.
- Can one play on several accounts with different usernames?
No. You may only have one Real Money Account per household. Please note that all promotions are available only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc). You may only have one Play Money Account per person. You may have both a Real Money Account and a Play Money Account.
- How can I keep my LuckyAceCasino.com account secure?
Never reveal your account information to anyone. The only place you will need to use the password is when logging in to the LuckyAceCasino.com software. It is recommended to change your password occasionally.
Back to top
Game Rules and Help
- Where can I find information regarding the Casino Game Rules?
Click Here to learn about the game rules. If you are still experiencing difficulties simply click on the Chat support icon in the main lobby of the Casino software and a support representative will assist you immediately.
- What are my odds of winning at the Casino?
Our independently certified games use standard Las Vegas rules and odds. The odds of winning vary depending on which games you play and on the type of bets you make within each game. Our official rules section discusses the payout odds for the different types of bets within each game. Learn More
- What happens if I get disconnected while playing?
Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that protects our Members from unjustifiable loss, while eliminating the possibility of intentional disconnection and system abuse. LuckyAceCasino.com’s Disconnection Policy states that: Should a Member be disconnected when playing, the Member will be automatically prompted to continue the interrupted game upon reconnection to the Casino.
Back to top
Play Money Games
- I have little or no knowledge of computers or the Internet. Will I be able to play at LuckyAceCasino.com?
We assure you that our software is user friendly and easy to use for everyone. However, you can read our help file or call our Support Staff for help.
- Can I start playing in LuckyAceCasino.com now?
Sure, just install the LuckyAceCasino.com software and start playing immediately.
The software is FREE and the installation and registration process will take no more than few moments.
Back to top
Real Money Play
- Can everybody play at LuckyaceCasino.com?
To play at LuckyAceCasino.com you must be at least 18 years old.
Following the enactment of the new US legislation, LuckyAcePoker.com has decided to cease offering all of its services to players connecting from the US.
- What are the payment options that are supported in LuckyAceCasino.com?
LuckyAceCasino.com offers a variety of deposit options to use for your LuckyAceCasino.com Account - Credit cards, debit cards, bank wire and more. Click Here for details.
- Is it Safe to Use My Credit Card with LuckyAceCasino.com?
We strongly recommend using LuckyAceCasino.com secure Online Credit Card system. It is fast, user friendly and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for data transfer.
- What are the deposit limits that I have?
The deposit limit depends on the payment method that you are using to fund your LuckyAceCasino.com Account. Click Here to learn the limits
- How long it takes to process a deposit? How will I be notified?
LuckyAceCasino.com utilizes advanced security and encryption technologies available to ensure that your transactions and all of your financial information are completely secure.
The processing times depends on the payment option used to fund the account. After submitting your Deposit, you will receive a confirmation by Email. You will also receive a pop-up message, upon entering LuckyAceCasino.com Lobby. Click Here to learn the processing time.
- How long does it take to receive My Winnings?
LuckyAceCasino.com makes every effort to ensure that your Cash Out request is processed as quickly and efficiently as possible.
Cash Out requests are processed three (3) Business Days from the date of request. During this time you may cancel your Request, from within the Casino’s Cashier, and return it to your LuckyAceCasino.com Bankroll. Click Here to learn more.
- Which currency may I use?
LuckyAceCasino.com operates in US dollars. Generally, credit card or debit card deposits will be converted into and charged to the member’s card in local currency at the daily conversion rate of our bank. In other circumstances, the deposit will be charged to the member in US dollars at the rate used by the member’s issuing bank.
Back to top
Game Settings
- How do I customize my settings inside the Casino?
When logged into the casino software, click on the 'Settings' button. There you will find a range of choices to maximize your playing experience.
- How can I view my game history?
To view your game history, simply click on ‘My History’ button located at the bottom right hand corner in main lobby and select the game you wish to view your history for.
- What is a public, private or group table?
A Public Table is a table with other online players in LuckyAceCasino.com that have chosen to play at the same table.
At a Private Table you may choose to play alone or at a Group Table with players of your choice without being interrupted by other uninvited players! All players wishing to play at the same table must enter the same "Group Name" in the "Group Table" field.
Back to top
|
|
|
